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Glad you asked. Our process is pretty streamlined to save you time and confusion. Below is a step-by-step guide of our process.
QUESTION: WHEN IS PAYMENT DUE?
A 50% non-refundable deposit is due to begin designs and final payment is due before the release of printed or digital designs. Payment for Rush Orders are due in full, up front with all content.
WHAT FORMS OF PAYMENT DO YOU ACCEPT AND HOW DO I PAY?
We accept all major credit cards, debit cards, Paypal, and bank transfers. We invoice through Honeybooks.
REVISIONS / CONCEPTS
Our prices include 1 Concept and 2 rounds of revision on the design. Once you have exhausted your 2 rounds, each additional revision or new concept is $65 per hou. If you sign off on an image once we send you the finalized graphic image files and you see something that needs to be changed or fixed – you will be charged for a revision fee of a minimum $35 (this even includes typos that may have been a mistake on our part). Be sure to proof read before giving the go to finalize the design.
DO YOU HAVE PACKAGES?
Yes. We offer a corporate, artist and brand identity packages. Submit a Project Request online to receive package pricing.
WHAT SERVICES DO YOU OFFER? WHAT WOULD BE MY INVESTMENT?
Unique Period offers targeted design services for the business in need. Our services include: web design, logo design, social media campaigns, and custom design. A full list of our services and prices can be found on our ABOUT page.
WHAT HAPPENS IF I STOP RESPONDING TO EMAILS?
We will make up to 3 attempts to contact you once you’ve received your project preview. After 60 days, your project will be considered final as is and your balance of payment will be due immediately. No edits will be made and no future requests will be initiated until your account is back in good standing.
WHAT FILE TYPES ARE INCLUDED WITH MY PROJECT?
If you want to use your images for web & social media purposes, we will supply your files in JPEG or PNG format. Print items include JPEG and PDF format. Logos include various formats: PNG (transparent background), TIFF, EPS, AI, PDF, and flattened PSD.
DO YOU PROVIDE NATIVE PSD FILES?
Yes, Native PSD Files (Source Files) are available for purchase and have a fee of 3x the base price. Please note, the PSD file includes all the layers of the finalized artwork and will be released once payment is received.
IS THE ARTWORK OUR PROPERTY ONCE PAID FOR?
No, not the actual artwork files (Native PSD Files) unless agreed upon or purchased in the proposal. However, ALL approved web images and high resolution images purchased are 100% yours once the project is fully complete and paid for. We reserve the right to incorporate this artwork into our promotional ads, portfolio and to share on our website and social media platforms.
DO YOU TAKE CONSULTATIONS?
Yes. We can schedule a complimentary 15 minute consultation for all new clients. We are available Mon-Fri between 10AM and 2PM. Once your needs have been communicated we will send an invoice out to you. Any time over 15min is considered a branding consultation and will be charged $65 per hour, which is to be paid prior to the conversation continuing. Or you can schedule a branding consultation at a rate of $65 per hour.
IS THERE A FEE FOR RUSH DESIGNING?
Yes. Our standard turnaround is 3-5 Business Days (certain graphic services) or 10-15 Business Days (not including web design). There is a $100 fee for expedited 3 Business Day designing and $250 for Sameday. These fees are due in full, up front with the delivery of content. This is not to be mistaken with rush shipping/delivery of printed designs. Rush shipping/delivery costs will vary based on printer.
DO YOU HAVE REFERRAL BENEFITS?
Refer a new client and upon completion of their design service, you will receive 10% off of your next design project.*
*Note: 10% discount is applied to projects of $200 or more.
HOW LONG WILL IT TAKE TO GET MY DESIGN?
Our turnaround times vary based on the scope of the project and the delivery of content by the client. Below are typical turnarounds. However, your turnaround can be shorter or longer depending on the complexity and size of the project, and our communication.
Logo Design: 5 to 10 business days
Web Designs: 6 to 8 weeks
Brand Design: 5-10 weeks
Custom Designs: 10 to 15 business days
If needed, upon availability, I offer a rush design turnaround for an additional fee, on certain services.
Once the initial design proofs are sent over, if any revisions are requested, those revised designs get sent over within 5-7 business days.
For print orders, once the designs are finalized, the files get sent to the printing company that Unique Period Inc. vendors with, and the production time is generally 7-10 business days. Once shipped, you will receive a shipping notification via email.
We do not guarantee a completion date for any project. We work with an average of 15 clients at a time and though we are able to work on several client projects at once – we do keep clients in order of first come – first serve. If you are in a hurry and need something expedited, please reference our Rush fees.
WHAT IS THE DIFFERENCE BETWEEN A TEXT BASED LOGO AND AN IMAGE BASED LOGO?
Text-Based Logos are logos made up of entirely text/fonts. Text-Based logos are generally more memorable due to the simplistic style and layout. Image-Based Logos are logos designed with text/fonts, along with a graphic that illustrates your brand / business.
DO I OWN MY LOGO ONCE IT IS FINALIZED?
Yes, you do own your logo after it is finalized! However, we retain ownership of the original file (.psd)
I NO LONGER NEED OR WANT MY PROJECT, WHAT IS YOUR REFUND POLICY?
ALL SALES ARE FINAL. ALL PAYMENTS MADE ARE NON-REFUNDABLE. Once a payment has been made, the sale is final. If a project is started and partial work has already been received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded. If for any reason the client no longer wants or cancels services, no payment shall be refunded, and it then becomes forfeited by the client.HOW DO WE COMMUNICATE?
We use email as our main means of communication. We like to use the email correspondence as reference when we are able to begin working on a project. This helps us to keep things in order and to keep track of project details and answers to the many questions that we usually have for clients. But you don’t have to worry. We are known to respond right away (usually that day or at least within 24 hours).
We will be communicating with you often during the design process. We will need specific feedback and your approval to continue the work. Responding to our questions in a timely manner will allow your design to progress.
Regular communication is critical to the design of your project and those in line behind you. Failure to communicate with us about the design process for a period of 72 hours (whether expectedly or unexpectedly), will result in your project being placed on hold and moved to the end of our current queue. If the design schedule allows, you may pay an additional 25% of the current cost of the project to reschedule at the top of the waiting list.
Should you fail to provide necessary files or pieces of information within 7 days of the date requested, all payments will be forfeited to Unique Period and the project will be cancelled without notice.
LATE FEES
Client has 7 days to make their final payment once the project is complete or a $100 late fee will be applied for every week that the client is late after that time.
PRINT FEES
Design costs paid to Unique Period are non-refundable. Printing costs paid to Unique Period are nonrefundable unless printing error is determined to be our fault and we will reprint the files. We are not liable for damages incurred due to printing errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer. We provide the design files via email or online only. No actual items will be shipped to you.
